Privacy Policy

Our privacy commitment to our customers

At Comfortaire, we recognize and respect our customers' privacy.

We value the relationship we have with our customers and are committed to respecting the confidentiality of your personal information.

We do not sell or rent personal information to third parties.

Comfortaire Privacy Policy

The following privacy policy describes the information and privacy practices for Comfortaire’s Web site and all other locations, occasions or events where your personal information is collected by or on behalf of Comfortaire. When providing your personal information to Comfortaire, you consent to the information practices described in this policy. Our Web site contains links to other sites that are operated by third parties. This privacy policy does not apply to privacy practices or the content of these other sites. Please read the privacy policies of the other sites to learn how third parties collect, use, share and secure your personal information.

The following privacy policy will cover:

  1. When is information collected?
  2. What information is collected?
  3. How is this information used?
  4. Is this information shared with partners or third parties?
  5. What are my choices regarding the use of my information?
  6. How secure is my personal information?
  7. Does Comfortaire collect information from children?
  8. Will this Privacy Policy change?
  9. How can I sign up for e-mail updates from Comfortaire?
  10. Does Comfortaire use cookies or pixel tags and what are they?
  11. Contact Comfortaire
  12. Privacy Policy Updates

When is information collected?

We receive and may store data when you are:

Placing an order
Scheduling delivery
Registering with Comfortaire
Participating in a sweepstakes, promotion or survey
Applying for financing
Visiting Comfortaire’s Web site. See our Cookies policy for further information.
Completing a warranty card
Sending an e-mail
Calling Comfortaire with questions or concerns
Participating in other activities with Comfortaire

When submitting personal information online, we will identify which fields are required in order to fulfill your request.

What information is collected?

We may collect personal information such as your:

Name
Mailing address
Shipping address
E-mail address
Phone number
Credit card information
Name and address of the individual you have your purchase shipped to, if other than yourself
Information you provide to us on a financing application
Information you provide to Comfortaire to allow your participation in a partner's loyalty program
Personal preference information you provide to us
Information obtained from cookies. See our Cookies policy for further information.

This information may include any personal preference information you provide as well as any information that you submit about other people. Information that is provided for other people is only used for the specific reason it was provided, for example, for our referral program.

How is this information used?

Any information about our customers is used solely to better serve our customers and may be shared only with our vendors and partner companies. We use the information you provide in order to:

Fulfill requests for products, services or information
Facilitate promotions (loyalty programs, referral programs, sweepstakes, surveys and other promotions)
Provide effective customer service
Develop new and improved products and services
Conduct research and analysis
Send marketing communications
Perform other business activities
Process financing
Allow you, upon your request, to participate in partners' loyalty programs

Is this information shared with partners or third parties?

Comfortaire respects your privacy. The personal information you provide will be used by Comfortaire to inform you of Comfortaire products or contests by telephone, email and mail. Your personal information will not be distributed or sold to third parties who are not Comfortaire affiliates.

Comfortaire shares information with carefully selected vendors and business partners such as agents, trusted service providers, contractors and representatives acting on our behalf for limited purposes.

Most common services performed by vendors and business partners on behalf of Comfortaire include:

Sending Comfortaire marketing communications
Delivering packages
Assisting in managing customer information
Fulfilling information requests
Fulfilling promotions
Conducting research, analysis or administering surveys
Processing financing applications
Allowing you, upon your request, to participate in a partners' loyalty program

These vendors and business partners are only authorized to use your information to perform the service for which they were hired. As part of our agreement, they are required to follow Comfortaire's privacy policy and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Comfortaire may share personal aggregate or summary information regarding its customers, sales, traffic patterns and related information with vendors or business partners to help improve the marketing efforts of Comfortaire.

We may share non-personal, aggregated demographic and general trend information with any third party.

We may also transfer personal information in the event of an actual or prospective corporate sale, merger, acquisition, dissolution or similar event.

What are my choices regarding the use of my information?

Once your information is received, we may send you marketing communications that contain valuable offers, promotions, product updates and other messages. You always have the option to opt-in or opt-out of receiving future marketing communications from Comfortaire.

How secure is my personal information?

Whether you are shopping in our stores or online, please be assured that we have appropriate physical, electronic and procedural security safeguards in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control.

Does Comfortaire collect information from children?

Comfortaire will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

Will this Privacy Policy change?

By using our Web site, you consent to our use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically. To help you track changes, we will include a history of material changes at the end of this privacy policy.

How can I sign up for e-mail updates from Comfortaire?

You will automatically receive e-mail updates from us if we receive your e-mail address. If you aren't already receiving those updates from us and would like to please submit your email address at the bottom of any page in the "All About Comfort" section.

To opt-out or discontinue receiving marketing communications by mail, e-mail or phone from Comfortaire, contact Comfortaire using one of the following options:

  1. Follow the instructions on a marketing e-mail from us. All marketing e-mails from Comfortaire will tell you how to stop receiving them.
  2. Call 1-888-500-1700
  3. Send an e-mail to: unsubscribe@comfortaire.com
  4. Send a request to:

Comfortaire
P O Box 9219
Greenville, SC 29604

Be sure to include your current contact information, including your full name, address, phone number and e-mail address. Indicate specifically what type of marketing communication(s) you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

Comfortaire will take the appropriate steps to implement your request. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

  • 10 business days for e-mail
  • 30 days for phone calls
  • 10 weeks for direct mail

Until the change takes effect, you may continue to receive marketing communications from us.

Also, please note that even though you have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, loyalty program membership status/updates or other organization-related communications.

How secure is my online purchase from www.comfortaire.com?

When you place an online order it is transmitted via industry standard secure protocol commonly referred to as SSL (secure socket layer). The SSL technology that works with Netscape Navigator, Microsoft Internet Explorer, America Online and other browsers, encrypts (scrambles) the information you input when placing an order to protect against unauthorized access when the data is transmitted over the Internet.

Comfortaire.com does store credit card information for the limited purpose of insuring proper credit if a product is returned. Access to that information is strictly controlled.

E-mail updates from Comfortaire may be sent a minimum of once a month to inform you of valuable offers, promotions, product updates and company announcements.

To learn how to opt-out or discontinue receiving e-mail updates from Comfortaire, go here.

Does Comfortaire use cookies or pixel tags and what are they?

Comfortaire uses a feature of your Internet Web browser called a "cookie" to assign a unique identification to your computer. Cookies are small data files that a Web site or e-mail may send to your browser, which may be stored on your hard drive.

Comfortaire does not use cookies to retrieve personal information from your computer unless you knowingly and willingly provide such information. Comfortaire will not use cookies to store personal information, such as credit card numbers, nor can any other Web site read the information we store in the cookie.

On the Internet, our vendors gather data and information concerning movement through our Web sites for the purpose of enhancing your experience on our site. Cookies may be used for this purpose.

We also use pixel tags, which are tiny graphic images, to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also let us know when you have opened an e-mail message from us. You may choose to disable pixel tags by setting your browser to be in text mode only.

Comfortaire also partners with companies that perform analysis for us. These companies aggregate navigational information about where visitors go on our site. This information helps us improve the quality of our visitors' shopping experience. It also allows Comfortaire to determine which offers, features and products visitors prefer.

Comfortaire partners with one or more companies that facilitate relationships we have with other companies (our affiliates) that promote Comfortaire on their Web sites. These facilitator companies, along with our affiliate partners, utilize cookies to gather information concerning customer referrals from affiliate Web sites to www.comfortaire.com. This information is used to help us fulfill our contractual obligations to the third party affiliates. Use of these cookies is not linked to personally identifiable information.

You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you will not be able to create an account or make purchases.

Contact Comfortaire

If you feel more comfortable ordering over the phone or would like to modify your order or request a change to your contact information, you may call us anytime at 1-888-500-1700. e-mail or contact us at:

If you have questions regarding the Comfortaire Privacy Policy please contact us

Comfortaire
P O Box 9219
Greenville, SC  29604

Our site does contain links to other sites. Comfortaire is not responsible for the privacy practices or the content of such Web sites.

Privacy Policy Updates

Any changes to this privacy policy will be posted on the Comfortaire Web site. Your continued use of this site following changes to the privacy policy constitutes acceptance of those changes going forward.